1. Introduction

Welcome to The Shan Academy (“we”, “our”, “us”). Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website (www.theshanacademy.com) or use our tutoring and mentoring services.

We are registered with the Information Commissioner’s Office (ICO) and comply with the UK General Data Protection Regulation (GDPR) and the Data Protection Act 2018.

2. Information We Collect

2.1. Information You Provide to Us

We may collect:

• Your name, email address, and phone number

• Student details (e.g. age, school year, subject interests)

• Communication history (e.g. enquiries or feedback)

• Payment-related information (processed securely by Stripe via TutorCruncher)

2.2. Information Collected Automatically

When you visit our website (built with Framer), we may automatically collect:

• IP address and general location

• Device and browser information

• Usage data (pages visited, time spent)

• Cookies and similar tracking technologies (see Section 6)

3. How We Use Your Information

We use your personal data to:

• Deliver and manage tutoring and mentoring services

• Communicate with you about bookings, updates, and support

• Maintain internal records and improve our services

• Comply with legal and regulatory obligations

We do not sell or rent your personal information to third parties.

4. How We Share Your Information

We may share limited information with trusted third-party providers who help us operate our business, such as:

• TutorCruncher (for lesson management and scheduling)

• Stripe (for secure payment processing)

• Framer (for website hosting and analytics)

These providers process your data in accordance with strict confidentiality and security standards.

5. Data Security

We use SSL encryption, secure servers, and access controls. We take all reasonable steps to protect your information.
You can help protect your data by keeping your passwords private and logging out after each session.

6. Cookies and Tracking

Our website uses cookies to ensure it functions properly and to improve user experience.

We use:

• Essential cookies – required for basic site functionality and security

• Functional cookies – remember preferences such as language or contact details

• Analytics cookies – help us understand how visitors use our site (e.g. via Framer Analytics)

You can manage or disable cookies through your browser settings. Some features may not work correctly if cookies are disabled.

7. Your Rights

Under UK data protection law, you have the right to:

• Access and receive a copy of your personal data

• Request correction or deletion of your data

• Object to or restrict certain processing

• Withdraw consent (where applicable)

• Lodge a complaint with the ICO if you believe your data has been mishandled

To exercise these rights, please contact us at:
📧 contact@theshanacademy.com

8. Data Retention

We retain personal information only as long as necessary to provide our services and meet legal or regulatory requirements. When no longer needed, data is securely deleted or anonymised.

9. Updates to This Policy

We may update this Privacy Policy from time to time. The most current version will always be available on our website. Continued use of our services after updates indicates your acceptance of the revised terms.

10. Contact Us

If you have questions about this Privacy Policy or how your data is handled, please contact:
The Shan Academy
📧 contact@theshanacademy.com
🌐 www.theshanacademy.com